Telecommunication Industry

Improve customer engagement strategies through unified application ecosystem

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With the elastic.io iPaaS, communications service providers (CSPs) can aggregate their own products and services with those of their partners like Broadsoft or AppDirect, to build complete, fully integrated solutions.

With the elastic.io iPaaS, communications service providers (CSPs) can aggregate their own products and services with those of their partners like Broadsoft, RingCentral or AppDirect, to build complete, fully integrated solutions.


Elastically Scalable Integration Platform

New revenue streams


Today’s telecoms core market has matured enough to become an increasingly competitive space for CSPs. Finding new revenue streams is imperative for telco providers to survive in this space.

elastic.io can enable CSPs creation of new business models around:

  • Marketplaces like AppDirect
  • Bundling of core systems and services with new applications like Office 365, Broadsoft, and many others
  • Adding the IoT and/or M2M technology to the telecom product portfolio
  • Improving customer engagement strategies

Elastically Scalable Integration Platform

New revenue streams

Today’s telecoms core market has matured enough to become an increasingly competitive space for CSPs. Finding new revenue streams is imperative for telco providers to survive in this space.

elastic.io can enable CSPs creation of new business models around:

  • Marketplaces like AppDirect
  • Bundling of core systems and services with new applications like Office 365, Broadsoft, and many others
  • Adding the IoT and/or M2M technology to the telecom product portfolio
  • Improving customer engagement strategies

Faster time to innovation

Most telecoms providers understand that their ability to innovate quickly is decisive for the sustained success of their business. CSPs can use the white-label version of elastic.io iPaaS or embed it directly into their products via elastic.io API, and connect new applications to the existing IT estate within days and not weeks.

As a result, CSPs can better use their OSS/BSS and free up IT resources for pursuing of innovation such as developing own SaaS products like UCaaS or CCaaS, instead of fixing interaction issues between systems.


Elastically Scalable Integration Platform
Elastically Scalable Integration Platform

Faster time to innovation

Most telecoms providers understand that their ability to innovate quickly is decisive for the sustained success of their business. CSPs can use the white-label version of elastic.io iPaaS or embed it directly into their products via elastic.io API, and connect new applications to the existing IT estate within days and not weeks.

As a result, CSPs can better use their OSS/BSS and free up IT resources for pursuing of innovation such as developing own SaaS products like UCaaS or CCaaS, instead of fixing interaction issues between systems.


Elastically Scalable Integration Platform

Improved digital customer engagement strategies


Today, the number of touchpoints with the customer has increased significantly, which makes ensuring a consistent omnichannel customer experience for CSPs a challenge that they have to address promptly.

By enabling CSPs to easily connect marketplaces like AppDirect with e.g. CRM systems like Salesforce, elastic.io iPaaS helps telecoms optimise their own internal BSS systems, as a result improving their partner and customer engagement strategies.

Elastically Scalable Integration Platform

Improved digital customer engagement strategies

Today, the number of touchpoints with the customer has increased significantly, which makes ensuring a consistent omnichannel customer experience for CSPs a challenge that they have to address promptly.

By enabling CSPs to easily connect marketplaces like AppDirect with e.g. CRM systems like Salesforce, elastic.io iPaaS helps telecoms optimise their own internal BSS systems, as a result improving their partner and customer engagement strategies.

Higher operational efficiency


With the telecoms application ecosystem growing exponentially due to new requirements, new partnerships, and acquisitions, ensuring continuous and reliable data exchange is becoming increasingly time- and resources-consuming.

elastic.io iPaaS is built in accordance with the best-practice approach for integration automation and standardisation. Every element created on the elastic.io platform is 100 percent reusable in any number of further integration projects, while the centralised monitoring and logging systems allow to handle possible errors timely.


Elastically Scalable Integration Platform
Elastically Scalable Integration Platform

Higher operational efficiency


With the telecoms application ecosystem growing exponentially due to new requirements, new partnerships, and acquisitions, ensuring continuous and reliable data exchange is becoming increasingly time- and resources-consuming.

elastic.io iPaaS is built in accordance with the best-practice approach for integration automation and standardisation. Every element created on the elastic.io platform is 100 percent reusable in any number of further integration projects, while the centralised monitoring and logging systems allow to handle possible errors timely.

Ready to boost your telecommunication business?

Request Demo

For us, it’s about adding value proposition to our products and gaining a significant competitive advantage through this. For our customers, it’s about getting a broad range of functionality in one and the same system, which helps them save time and speed up many business processes.

Martin Olexik
Product Owner at IPEX

Watch how Star2Star significantly reduced their own development efforts to innovate and bring their UCaaS on the market faster.

READ SRAR2STAR CASE SUDY

Read how a telecoms provider boosted their customer engagement strategies and reduced development time already in the initial phase of the project by 40%.

READ IPES CASE STUDY

Things that Telcos value most in elastic.io iPaaS


Multi-tenant

Built upon such technology as RabbitMQ and Apache Mesos, elastic.io has 100 percent multi-tenant architecture with complete isolation of resources

Elastically scalable

elastic.io iPaaS is built with microservices and Docker technology, which makes it scalable vertically and horizontally

Hybrid

elastic.io iPaaS is cloud-based by nature, but it can also be deployed on-premises on any virtualisation platform

Multi-tenant

Built upon such technology as RabbitMQ and Apache Mesos, elastic.io has 100 percent multi-tenant architecture with complete isolation of resources

Elastically scalable

elastic.io iPaaS is built with microservices using the Docker technology, which makes it scalable at will both vertically and horizontally

Hybrid

elastic.io integration middleware is cloud-based by nature, but it can be also partially or completely deployed on-premise on any virtualisation platform

See elastic.io in action