Telecommunication Industry

Improve customer engagement strategies through unified application ecosystem

New revenue streams

Today’s telecoms core market has matured enough to become an increasingly competitive space for CSPs. Finding new revenue streams is imperative for telco providers to survive in this space.

elastic.io can enable CSPs creation of new business models around:

• Marketplaces like AppDirect
• Bundling of core systems and services with new applications like Office 365, Broadsoft, and many others
• Adding the IoT and/or M2M technology to the telecom product portfolio
• Improving customer engagement strategies

New revenue streams

Today’s telecoms core market has matured enough to become an increasingly competitive space for CSPs. Finding new revenue streams is imperative for telco providers to survive in this space.

elastic.io can enable CSPs creation of new business models around:

• Marketplaces like AppDirect
• Bundling of core systems and services with new applications like Office 365, Broadsoft, and many others
• Adding the IoT and/or M2M technology to the telecom product portfolio
• Improving customer engagement strategies

Faster time to innovation

Most telecoms providers understand that their ability to innovate quickly is decisive for the sustained success of their business. CSPs can use the white-label version of elastic.io iPaaS or embed it directly into their products via elastic.io API, and connect new applications to the existing IT estate within days and not weeks.

As a result, CSPs can better use their OSS/BSS and free up IT resources for pursuing of innovation such as developing own SaaS products like UCaaS or CCaaS, instead of fixing interaction issues between systems.

Faster time to innovation

Most telecoms providers understand that their ability to innovate quickly is decisive for the sustained success of their business. CSPs can use the white-label version of elastic.io iPaaS or embed it directly into their products via elastic.io API, and connect new applications to the existing IT estate within days and not weeks.

As a result, CSPs can better use their OSS/BSS and free up IT resources for pursuing of innovation such as developing own SaaS products like UCaaS or CCaaS, instead of fixing interaction issues between systems.

Improved digital customer engagement strategies

Today, the number of touchpoints with the customer has increased significantly, which makes ensuring a consistent omnichannel customer experience for CSPs a challenge that they have to address promptly.

By enabling CSPs to easily connect marketplaces like AppDirect with e.g. CRM systems like Salesforce, elastic.io iPaaS helps telecoms optimise their own internal BSS systems, as a result improving their partner and customer engagement strategies.

Improved digital customer engagement strategies

Today, the number of touchpoints with the customer has increased significantly, which makes ensuring a consistent omnichannel customer experience for CSPs a challenge that they have to address promptly.

By enabling CSPs to easily connect marketplaces like AppDirect with e.g. CRM systems like Salesforce, elastic.io iPaaS helps telecoms optimise their own internal BSS systems, as a result improving their partner and customer engagement strategies.

Higher operational efficiency

With the telecoms application ecosystem growing exponentially due to new requirements, new partnerships, and acquisitions, ensuring continuous and reliable data exchange is becoming increasingly time- and resources-consuming.

elastic.io iPaaS is built in accordance with the best-practice approach for integration automation and standardisation. Every element created on the elastic.io platform is 100 percent reusable in any number of further integration projects, while the centralised monitoring and logging systems allow to handle possible errors timely.

Higher operational efficiency

With the telecoms application ecosystem growing exponentially due to new requirements, new partnerships, and acquisitions, ensuring continuous and reliable data exchange is becoming increasingly time- and resources-consuming.

elastic.io iPaaS is built in accordance with the best-practice approach for integration automation and standardisation. Every element created on the elastic.io platform is 100 percent reusable in any number of further integration projects, while the centralised monitoring and logging systems allow to handle possible errors timely.

For us, it’s about adding value proposition to our products and gaining a significant competitive advantage through this. For our customers, it’s about getting a broad range of functionality in one and the same system, which helps them save time and speed up many business processes.

Martin Olexik
Product Owner at IPEX

Watch how Star2Star significantly reduced their own development efforts to innovate and bring their UCaaS on the market faster.

Read how a telecoms provider boosted their customer engagement strategies and reduced development time already in the initial phase of the project by 40%.

Things that Telcos value most in elastic.io iPaaS

Multi-tenant

Built upon such technology as RabbitMQ and Apache Mesos, elastic.io has 100 percent multi-tenant architecture with complete isolation of resources

Elastically scalable

elastic.io iPaaS is built with microservices and Docker technology, which makes it scalable vertically and horizontally

Hybrid

elastic.io iPaaS is cloud-based by nature, but it can also be deployed on-premises on any virtualisation platform