Bonn / Frankfurt – July 1st, 2021: Cogia GmbH, a leading AI and Big Data Analytics provider of web monitoring services in the areas of customer experience, competitive intelligence and open source intelligence (OSINT), is entering into a partnership with elastic.io, a born-in-the-cloud-innovator and established experts for enterprise integration solutions.
When a company acquires another software application or cloud solution, or when two existing systems need to smoothly exchange data with one another, highly skilled professionals are required to engineer a successful integration. That is exactly what elastic.io has set itself to do: to support companies in more efficiently connecting all the systems they use, so that they can fully concentrate on developing their core business.
Analytics and Data Integration: A match made in heaven
With this partnership, Cogia wants to build bridges. Their unique Customer Experience Management² solution approach (CXM²), which is based on an AI-based sentiment and trend analysis and its patented semantic search and categorization technology, can be combined with CRM and ERP systems through an integration developed by elastic.io. This means that customer satisfaction data is no longer disregarded.
“This connection will bring immense advantages for companies that want to be successful in the future and take today’s development towards customer focus seriously. The fact that the technical planning and implementation of these processes will be taken over by such a reliable expert as elastic.io , makes us very happy and excited about the future cooperation “, says Pascal Lauria, CEO and founder of Cogia, about the new partnership.
Dr. Kevin Mobbs, Managing Director of elastic.io, agrees: “The value of any data analyses increase with the number of enterprise datasets and records available. Unfortunately, integrating diverse data sources can require a long time and large numbers of skill sets. With elastic.io data integrations are faster and more easily reproduced. This accelerates time to value for CXM2 customers and enhances the impact of the insights CXM2 delivers to clients. We are excited to collaborate with Cogia and to enhance their innovative CXM2 platform.”
With the CXM² from Cogia, companies can track, measure and analyze customer feedback from every touchpoint over the entire customer journey, especially in social media. This data is invaluable for good customer relationship management. With the help of elastic.io, the effort for data integration is reduced, meaning that CXM2 can generate value more quickly.
About Cogia Intelligence
Cogia GmbH offers innovative solutions for intelligent web and social media monitoring which can be integrated into all business processes. Its product “Web Observer 3.0” is a powerful tool that penetrates and structures the web and the social media content und helps companies to derive the maximum benefit from the monitoring. Cogia offers its clients innovative products for boosting efficiency and reducing costs in the areas of data searches, information analysis and knowledge management. For more information, please visit our website.
elastic.io is a Germany-based, born-in-the-cloud innovator and an established expert in enterprise integration solutions with focus on telecom carriers, enterprises, system integrators and software vendors. In 2017, elastic.io became part of mVISE Group, a German publicly listed IT consulting company with over 15 years of enterprise IT consultancy and project experience. To find out more, please visit www.elastic.io and www.mvise.de.