SaaS customer retention in times of COVID-19

IDC forecast that 2019 would be the year when enterprise IT spending by departmental managers overtook spending by the IT department itself.  Cloud-based on-demand services have become the norm by lowering barriers to technology purchases and enabling cost centre managers to quickly and easily deploy the software of their choice. Flexible subscription contracts gave access to an almost unlimited bank …

SaaS trend

With $billions invested in digital transformation over recent years, it is little surprise that IDC’s 2020 forecast predicts a continued commitment to the digital enterprise. Moreover, it’s even had a fresh new look for 2020 as the ‘digital-first’ enterprise. What is interesting is the estimation that over the next five years over 90 percent of new apps will be cloud-native, …

Software products vs. software ecosystems

Recently, I read an article called “For IoT, think about creating a minimum viable ecosystem” on Stacey on IoT blog, which got me thinking about what we ourselves have been observing in the SaaS sector. In particular, the article says: “With the internet of things, companies are no longer trying to create a product to offer value, but rather establish …

digital transformation means

Last week we published the first part of the article Digital Transformation Means Putting People First by Tallyfy. Tallyfy is a USA-based company that provides a powerful cloud app for tracking the status of repeatable processes with the help of checklists. Tallyfy is elastic.io’s customer and partner who uses  our integration technology to add the integration functionality to its product, …